Elephant Call Management  Examples

Example e-mail alert:

Elephant will:

  • Determine telephone numbers that identify unauthorised calls

  • Specify thresholds for acceptable call times and durations

  • Highlight fraudulent through dial and trunk to trunk calls

  • Automatically generate Email alerts identifying the fraudulent calls

  • Identify illicit calls to competitors

  • Trace malicious and nuisance calls

Typical outgoing call report:

Maximizing operator efficiency

The telephone system is a primary interface for your customers and, consequently, is paramount to your business. Improving the efficiency of operators is one of the best methods of improving the customers perception of your business.

The are many factors that can effect the way that your incoming calls are handled. The use of carefully designed reports within Elephant can provide all the information necessary to address any shortcomings.

  • Analyse response times and the volume of calls being answered

  • Identify unanswered calls and the time of day that they are occurring

  • Indicate the distribution of calls taken by the switchboard operator

  • Analyse use of DDI (Direct Dial Inward) codes to reduce operator loading

  • Monitor activity levels to identify staffing requirements for different time periods

  • Measure operator performance against set target levels

 useful analysis of incoming calls

Elephant can drive a virtual wall board giving up to the minute details of call traffic, a feature previously only available on call routing packages costing many thousands of pounds! Find out who answers the calls in your sales department!

Example of typical virtual wallboard monitoring incoming calls:

Who answers fastest, find out with Elephant!

 

And another for outgoing call monitoring of a sales department:

Virtual wallboard as it appears on your computer monitor

 

Elephant can even tell you if you have too many trunk lines and the maximum number in use at any time. You could possibly be paying rental on more lines than you need or will ever use!

Call us now on 0800 9047940 for a FREE Demonstration. What have you got to loose, apart from maybe several hundred pounds in fraudulent call traffic!!